THE BLOG
Ah, the sounds of the season: tinkling jingle bells, crooned carols, the whistle of a kettle, the crackle-snap of a fire. They’re all sounds...
To incorporate empathy into your retail experience is to connect with your customers on a personal, intimate level. No one recognizes that level of...
The customer journey isn’t a new concept, it’s just shifted from the physical to the metaphorical.
When your parents were kids (or maybe...
When I first became a manager, I began to learn a lot of new things: Inventory management, visual merchandising, sales training, scheduling. One...
Retail is inherently a partnership between retailer and manufacturer. Specialty retailers are, in the simplest of terms, liaisons between...
In the industries The Mann Group serves there is often an all or nothing mentality. You are either elite or you are not. Brands find...
Price is an important variable in every shopper’s decision—but how important varies from product to product, category to category, and...
Retailers can often find themselves in a vicious negative cycle. Because they can’t find quality employees, they lower the standard and hire...
If there’s one place we demand great customer service, it’s served with a wine glass. Like specialty retail, the world of wine is a...
I was recently attending a fountain pen consumer tradeshow. I’ve discovered the world of fountain pens. I’m obsessed with writing and...
“Mindfulness.” That’s the first word Eric Anderson proposes when asked to define customer service. Anderson is owner, along with...
When it comes to big, overwhelming projects—like, say, succession plans—the hardest part is getting started. Where do you even begin?...
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